Frequently Asked Questions

What forms of payment do you accept?

Our payments are accepted through PayPal. However, you are not required to have a PayPal account, a credit card is sufficient.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). The safest form of payment on the internet. 

Do I need a PayPal account to purchase from this store?

No, not at all. You are not required to have a PayPal account to purchase from this store. When you submit your order, the website will redirect to a PayPal page where you can opt to pay with a credit or debit card without opening or signing into a PayPal account.

Will I receive an order confirmation?

Yes, as soon as your payment is completed using PayPal, you will receive an order confirmation email from us with your invoice attached. Additionally you will receive an automatic reply from PayPal confirming your purchase.

Can I modify or cancel my order?

If you wish to change your order in any way please contact us immediately.
We will do our best to assist you in any way provided your order has not yet been processed and shipped.

How quickly do you ship?

Within Australia, the balls are sent express with the Australian Post. If you complete your order before 4pm, we can process this in time to get your product to you on the next business day.

(Note: only if you live within the Express Post network, which covers 80% of Australians and Australian businesses. If your item is for an address outside this network, the Australian Post uses the fastest possible transport links, but it won't be covered by their Next Day Guarantee. Click to find your postcode and estimated delivery time)

I do not live in Australia, can I still order your products?

Yes of course! Please contact us so we can give you an estimated of shipping price.  

How does the glow technology work?

In essence, phosphorescence is a process in which energy absorbed by a substance is released relatively slowly in the form of light. This mechanism is used for "glow-in-the-dark" materials, which are "charged" by exposure to light. The +Charge- material that we developed is of higher quality than you would have seen before and gives a better glow for a longer time than any other glow-in-the-dark sports product out there.

How is this ball different from those fluro coloured balls?

Fluro coloured products use a technology called fluorescence and re-emit ultraviolet light (or black light) straight away and only glow when they are exposed to a black light or ultraviolet light. Our +Charge- products, however, keep emitting light (glowing) in any dark area after any light exposure (charging).